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Better still, note down exactly when and what you told them too.
Importantly, you don't need to be working.Income changes You change your job or your income goes up or down.Depending on the number of children you have, some families in exceptional cases earning up to around 73,000 may qualify for free cash, although the help drops quickly after 46,000.If it's your fault you do have to repay.In extreme circumstances you may get even longer, or if the tax office believes you'll never be able to repay, have the entire amount wiped.In your letter, explain that you don't know why it's an overpayment as nothing's changed, and as you'd indicated all the facts, you don't believe you should've been overpaid.Tell 'EM, tell 'EM, tell 'EM!Do a 10-minute full benefits check-up For a full check-up including other benefits as well as tax credits, see the Benefits Check-Up guide.Tax Credits have to be renewed every year.You may also qualify for Child Tax Credit if you have children aged 16 to 19 in full-time education (sixth form or further education college).Tax credits can mean a payout, potentially in the 1,000s, even after recent cuts.The tax office has also been told it can't take legal action for overpayments if you've not made any mistakes.
Some will get an annual declaration form too.
It's not unheard of for the tax office to say you didn't get in contact with it when you say you did, so get yourself a tax credits file and write down details of every communication you have with.